Job Description
Join Austin's fastest-growing customer service team! ConnectCare Solutions is hosting an exclusive hiring event for motivated individuals ready to launch their careers in a dynamic call center environment. No experience necessary - we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, flexible scheduling options, and a supportive team culture focused on your success.
Why Choose Us?
- Industry-leading starting wages ($18-22/hr)
- Paid training and certification programs
- Clear career paths into management/specialist roles
- Comprehensive benefits package (medical/dental/vision)
- Modern downtown Austin workspace with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and typing proficiency
- Strong communication and active listening skills
- Ability to work in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Austin location
- Must be available for flexible scheduling (evenings/weekends)