Job Description
Join our award-winning team at ConnectCare Solutions as a Call Center Representative in Boston! We're seeking motivated individuals with no prior experience to provide exceptional customer support in a fast-paced environment. Enjoy comprehensive training, career advancement opportunities, and a supportive team culture. Immediate start positions available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- No experience required - comprehensive training provided
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Typing speed of 30+ WPM
- Resilience under pressure and problem-solving mindset
- Authorization to work in the United States