Job Description
Join our award-winning call center team and kickstart your career in customer service! Louisville Connect Solutions is seeking motivated Entry-Level Call Center Representatives for immediate openings in Louisville, KY. No experience necessary – we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Help us deliver exceptional service to clients while building valuable skills for your future.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Document interactions accurately in customer databases for quality assurance
- Meet performance metrics including call handling time and customer satisfaction scores
- Collaborate with team members to share best practices and improve service delivery
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent (GED) required
- Strong verbal communication and active listening skills
- Ability to type 30+ words per minute with accuracy
- Basic computer proficiency and willingness to learn new software
- Positive attitude and patience when handling customer concerns
- Reliable attendance and punctuality essential
- Must pass background check and drug screening