Job Description
Join ConnectCare Solutions as a Call Center Representative and launch your career in customer service! We offer comprehensive paid training for motivated individuals with no prior experience. Enjoy competitive pay, flexible scheduling, and a supportive team environment while helping clients resolve inquiries and deliver exceptional service.
Why Join Us?
• Paid 4-week training program
• Career advancement opportunities
• Health benefits and 401(k) matching
• Modern downtown Miami office with free parking
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve processes
- Adhere to compliance and confidentiality protocols
Qualifications
- High school diploma or equivalent (GED)
- Zero experience required - training provided!
- Strong verbal communication skills
- Basic computer proficiency (typing, navigation)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (including weekends)
- Must pass background check and drug screening