Job Description
Launch your career in customer service with our paid training program! ConnectServe Solutions is seeking motivated individuals for entry-level call center positions in Chicago and New York. No experience required – we invest in your success through comprehensive training and career growth opportunities.
Join our dynamic team where you'll develop valuable skills in communication, problem-solving, and client relations. We offer competitive pay, benefits, and a supportive environment perfect for career starters.
What We Offer:
- 2 weeks of paid training covering systems, procedures, and soft skills
- Health/dental/vision insurance after 60 days
- 401(k) with company match
- Paid time off and holiday pay
- Tuition reimbursement for further education
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet performance metrics (call volume, resolution time, satisfaction scores)
- Document interactions accurately in company databases
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and skill development
- Adhere to compliance and security protocols
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent (GED accepted)
- Clear communication skills (verbal and written)
- Basic computer proficiency and typing ability
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Positive attitude with customer-first mindset