Job Description
Join our dynamic team as an Entry-Level Call Center Representative in Louisville, KY! We're seeking motivated individuals to deliver exceptional customer experiences through inbound/outbound calls. No experience required—full training provided. Enjoy competitive pay, flexible shifts, and opportunities for career growth in a supportive environment. Start your career journey with us today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to enhance service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing, data entry)
- Positive attitude and customer-focused mindset
- Flexible availability including evenings/weekends
- Must pass background check/drug screen