Job Description
Join our award-winning Austin call center team and launch your customer service career! We're hiring motivated individuals for entry-level positions with competitive pay and comprehensive training. Enjoy a supportive environment with growth opportunities, benefits, and the chance to make a real impact. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle incoming customer inquiries via phone and digital channels
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics (call time, resolution rate)
- Collaborate with team members to ensure seamless service
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Customer-focused mindset with problem-solving aptitude
- Flexible availability including evenings/weekends
- U.S. work authorization required
- Background check and drug screen required