Job Description
Launch your customer service career with CustomerFirst Solutions! We're seeking motivated Entry Level Call Center Representatives in Atlanta, GA with paid training included. No experience necessary – we provide comprehensive onboarding to equip you with the tools for success. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Join our award-winning team and grow your skills while making a real impact on customer satisfaction!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to ensure seamless customer experiences
- Adhere to compliance protocols and company policies
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Exceptional verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and typing proficiency (30+ WPM)
- Strong problem-solving and conflict resolution abilities
- Positive attitude and willingness to learn new systems
- Reliable with excellent attendance and punctuality