Job Description
Join our award-winning team as an Entry-Level Call Center Representative in Raleigh, NC! We're seeking motivated individuals with exceptional communication skills to deliver outstanding customer experiences. Enjoy competitive pay, comprehensive training, and rapid career advancement opportunities. Immediate start positions available with benefits including health insurance, paid time off, and 401(k) matching. Work in a modern, collaborative environment where your contributions are valued and recognized.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in our customer database
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Participate in ongoing training to enhance product knowledge
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including evenings/weekends
- Background check and drug screen required