Job Description
Launch your customer service career with Global Connect Solutions! We're seeking motivated Entry-Level Call Center Representatives in San Antonio to join our dynamic team. No experience necessary—comprehensive paid training included! Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth matters.
What We Offer:
- 2-week paid training program ($18/hour during training)
- Performance-based bonuses up to $2,000 quarterly
- Health, dental, and vision insurance after 60 days
- 401(k) with company match
- Paid time off and paid holidays
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (AHT, CSAT)
- Collaborate with team leads to improve processes
- Adhere to compliance and security protocols
- Identify opportunities for upselling/cross-selling
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to type 30+ WPM
- Basic computer proficiency
- Customer-focused mindset
- Reliable transportation to our downtown location
- Flexible availability (including weekends/holidays)
- Passion for helping others