Job Description
Join our award-winning customer service team as a Night Shift Remote Representative! We're seeking dedicated professionals to deliver exceptional support to our Atlanta-based clients while enjoying the flexibility of working from home. This role offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. If you're a night owl with a passion for problem-solving, we want you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a remote environment
- Strong communication and conflict resolution skills
- Proficient with CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home office setup
- Ability to work independently during night shifts (11 PM - 7 AM EST)
- Typing speed of 40+ WPM with strong attention to detail