Job Description
Launch your career with ConnectCare Solutions' paid training program for entry-level call center professionals! We're seeking motivated individuals in San Antonio, TX to join our dynamic customer service team. No prior experience required—just a passion for helping others and a commitment to excellence. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth.
Our 4-week paid training program equips you with industry-leading communication skills, technical proficiency, and conflict resolution techniques. After training, you'll handle inbound/outbound calls for healthcare clients, ensuring seamless customer experiences while building a stable career path with advancement opportunities to senior roles or team leadership.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining data integrity
- Resolve customer inquiries regarding billing, services, and account information
- Collaborate with team members to achieve daily/weekly performance metrics
- Adhere to HIPAA compliance and confidentiality protocols for sensitive information
- Participate in ongoing coaching sessions to enhance service quality
- Identify opportunities to upsell/renew services based on customer needs
Qualifications
- High school diploma or equivalent (GED)
- Must be 18+ years old with legal authorization to work in the US
- Clear criminal background check and drug screen required
- Strong verbal communication skills with clear diction
- Ability to type 25+ WPM with basic computer proficiency
- Reliable transportation to our San Antonio facility
- Flexible availability including evenings/weekends during training
- Customer service mindset with patience and problem-solving aptitude