Job Description
Launch your career in customer service with Customer Connect Solutions! We're seeking motivated Entry Level Call Center Representatives to join our award-winning team in San Jose, CA. As a first point of contact, you'll deliver exceptional experiences while resolving inquiries with empathy and efficiency. No experience required—we provide comprehensive training to set you up for success!
Why Join Us?
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (medical/dental/vision)
- Career advancement opportunities to senior roles
- Modern, collaborative work environment
- Free parking and transit assistance
Our hiring event offers on-the-spot interviews and same-day conditional offers for qualified candidates. Don't miss this chance to grow with a leader in customer experience!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve product/service inquiries using CRM systems
- Document interactions and maintain accurate records
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with team members for seamless support
- Participate in continuous training programs
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent required
- Clear communication skills (written/verbal)
- Ability to navigate multiple software systems
- Strong problem-solving and conflict resolution
- Adaptability in fast-paced environments
- Basic typing proficiency (30+ WPM)
- Positive attitude with customer-first mindset
- 18+ years of age (required)