Job Description
Join Memphis Customer Solutions Inc. and kickstart your career in customer service with our comprehensive paid training program! We're seeking motivated individuals to join our dynamic team in Memphis, TN, where you'll develop essential skills while supporting our valued clients. Enjoy a competitive salary, comprehensive benefits package, and clear growth opportunities within a supportive environment. No prior experience required – we'll provide all the training you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and resolution
- Identify opportunities to improve customer experience
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible hours including weekends
- Positive attitude and customer-focused mindset
- Willingness to learn and adapt in a fast-paced environment
- Pass background check and drug screen