Job Description
Launch your customer service career with no experience required! CustomerFirst Solutions is seeking motivated Entry-Level Call Center Representatives for our Seattle headquarters. Join our dynamic team where we invest in your growth through comprehensive training programs designed to build your professional skills from day one.
As a vital part of our client support ecosystem, you'll handle inbound/outbound calls, resolve inquiries, and deliver exceptional service experiences. We offer competitive compensation, comprehensive benefits, and clear career advancement pathways. Our next hiring event takes place October 5th at our downtown Seattle location – your opportunity to start a rewarding career in customer service!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document all interactions accurately in CRM systems following company protocols
- Meet/exceed performance metrics including call handling time and customer satisfaction scores
- Collaborate with team members to ensure consistent service quality
- Participate in ongoing training to enhance product knowledge and communication skills
- Adhere to compliance guidelines and security protocols for customer data
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Typing speed of 25+ WPM with accuracy
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening