Job Description
Join ConnectServe Solutions' dynamic call center team in San Jose! We're seeking motivated individuals to deliver exceptional customer experiences through our award-winning support platform. This entry-level position offers comprehensive training, career advancement opportunities, and a collaborative work environment where your voice matters. Perfect for recent graduates or career changers looking to build skills in communication and problem-solving.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call volume and quality
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Flexible availability including weekends