Job Description
Join our award-winning call center team in Jacksonville and start earning weekly pay immediately! We're seeking energetic Customer Service Representatives to handle inbound/outbound calls for Fortune 500 clients. Enjoy comprehensive training, flexible scheduling, and a vibrant team environment. No experience required – we provide all necessary tools for success.
What We Offer:
- Weekly pay (every Friday)
- Comprehensive paid training
- Health benefits and 401(k) matching
- Clear career advancement path
- Modern, climate-controlled workspace
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM software
- Document interactions accurately in call tracking systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service quality
- Adhere to HIPAA/FCC compliance protocols
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Minimum 18 years of age
- Clear background check/drug screen
- Typing speed of 35+ WPM
- Basic computer proficiency
- Ability to work rotating weekends
- Strong problem-solving skills
- Fluent in English (bilingual Spanish a plus)