Job Description
Join our award-winning customer service team in Charlotte and launch your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional support experiences while building long-term professional growth. Enjoy competitive benefits, flexible scheduling options, and a dynamic work environment where your contributions are valued. No prior experience required—just bring your positive attitude and dedication to helping others.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Collaborate with technical teams to resolve complex product/service issues
- Document interactions and maintain detailed case records in CRM systems
- Meet performance metrics for resolution time and customer satisfaction
- Continuously refine product knowledge through ongoing training modules
- Proactively identify upsell opportunities to enhance customer value
- Participate in team meetings to share best practices and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or related experience
- Proficient in Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Charlotte headquarters
- Flexible availability including evening/weekend shifts