Job Description
Launch your career in customer service with no experience required! CustomerConnect Solutions offers comprehensive paid training for motivated individuals in our Charlotte, NC call center. Join a dynamic team supporting Fortune 500 clients while gaining valuable communication and problem-solving skills. Enjoy competitive pay, benefits, and clear career advancement paths in a supportive environment.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries using proprietary CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Meet/exceed quality and productivity metrics
- Collaborate with team leads to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude and customer-focused mindset
- Reliable transportation to Tyvola Road location
- Ability to work flexible shifts including evenings/weekends
- No prior experience required – training provided