Job Description
Join our award-winning customer service team in Boston and kickstart your career with immediate opportunities! Global Connect Solutions is seeking motivated Entry-Level Call Center Representatives to handle inbound/outbound calls for Fortune 500 clients. No experience required – we provide comprehensive training and a supportive environment with rapid advancement paths. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex customer issues
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
- Support sales initiatives by identifying upsell opportunities
- Adhere to strict confidentiality and compliance protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills with clear articulation
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude with problem-solving aptitude
- Reliable transportation to downtown Boston office
- Availability for flexible shifts including evenings/weekends
- Passion for helping others and learning new technologies