Job Description
Immediate Start Available! Join our award-winning customer service team in Long Beach, CA. We're urgently hiring passionate representatives to deliver exceptional support to our local community. Enjoy competitive pay, comprehensive training, and a vibrant work environment. Perfect opportunity for career growth in the heart of Southern California.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics (response time, resolution rate)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts (including weekends)