Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and become the heart of our customer experience from the comfort of your home! We're seeking empathetic professionals to deliver exceptional support during overnight hours (10 PM - 6 AM EST). This fully remote role offers competitive pay, comprehensive benefits, and the opportunity to make a real impact while maintaining work-life balance.
What We Offer:
- Competitive hourly wage with performance-based incentives
- Full medical/dental/vision benefits after 60 days
- 401(k) with company matching
- Paid training and ongoing career development
- Home office equipment stipend
Your Impact:
You'll be the first point of contact for our valued customers, resolving inquiries with patience and expertise. This critical overnight role ensures 24/7 support availability while working remotely in a dedicated home environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours
- Resolve billing, technical, and service-related issues efficiently
- Document all interactions accurately in CRM systems
- Collaborate with day shift teams for seamless customer handoffs
- Meet key performance metrics (CSAT, resolution time, FCR)
- Identify trends and escalate complex issues to leadership
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional communication and conflict resolution skills
- Ability to work independently in a remote setting
- Reliable high-speed internet and quiet workspace
- Proficiency with CRM software and multitasking tools
- Flexibility to work nights, weekends, and holidays
- Positive attitude and problem-solving mindset