Job Description
Join our dynamic customer support team in Louisville and kickstart your career with comprehensive training and growth opportunities. We're seeking motivated individuals who thrive in fast-paced environments and want to make an immediate impact. Enjoy competitive pay, flexible scheduling options, and a supportive workplace culture where your voice matters. No prior experience required – we invest in your success through paid training programs designed to elevate your skills.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn software quickly
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- U.S. work authorization required