Job Description
Join PeakConnect Solutions and become part of our award-winning customer service team! We're seeking dynamic individuals to deliver exceptional support experiences in a fast-paced, tech-enabled environment. Enjoy flexible scheduling, comprehensive training, and a collaborative culture that values your growth. Immediate openings available! Elevate your career while making a real impact in customers' lives.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to optimize processes
- Adhere to compliance protocols and data security standards
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Exceptional verbal communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (4x10 shifts)
- Passion for exceeding customer expectations