Job Description
Join Austin's fastest-growing customer service team! ConnectCare Solutions is hosting an exclusive hiring event for motivated individuals to launch their careers in our vibrant downtown call center. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in a supportive environment designed for growth. Perfect for recent graduates or career changers seeking stability and professional development.
Responsibilities
- Handle inbound/outbound customer calls with exceptional professionalism
- Resolve client inquiries regarding products/services using CRM systems
- Document interactions accurately in our customer database
- Meet/exceed daily performance metrics for call volume and resolution
- Collaborate with team members to enhance service quality
- Participate in ongoing training programs for skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Positive attitude with problem-solving aptitude
- Flexible availability including evenings/weekends
- UST authorization to work in the US