Job Description
Are you ready to launch your career with a market leader? Global Reach Support is currently hosting a major hiring event in Oklahoma City, and we are actively seeking enthusiastic individuals to join our dynamic team. We are also expanding our operations in Florida and offering remote opportunities for the right candidates.
This is an entry-level position designed for individuals eager to learn and grow. We provide comprehensive paid training, mentorship, and a clear path for career advancement. If you have great communication skills and a positive attitude, we want to hear from you.
Don't miss this opportunity to join a company that values your potential and invests in your future.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a focus on customer satisfaction.
- Resolve customer issues and complaints efficiently while adhering to company scripts and guidelines.
- Accurately document customer interactions and account details in our internal databases.
- Provide accurate product and service information to assist customers with their needs.
- Identify and escalate complex issues to senior management or specialized teams.
- Maintain a professional and positive demeanor during high-volume call periods.
Qualifications
- High school diploma or GED is required.
- Strong verbal communication skills with a clear and professional telephone voice.
- Basic computer literacy and ability to navigate multiple windows simultaneously.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Reliable high-speed internet connection (for remote Florida positions).
- Previous customer service experience is a plus but not required.