Job Description
Join Fort Worth Solutions Group's dynamic team as an Entry-Level Call Center Representative! We're hosting a hiring event to fill multiple positions in our Fort Worth headquarters. No experience needed – we provide comprehensive training! Enjoy competitive pay, career advancement opportunities, and a supportive team environment. Apply today to secure your spot!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to Fort Worth office
- Availability for flexible shifts (evenings/weekends)
- Positive attitude and team player mentality