Job Description
Join our dynamic team as a Local Customer Service Representative in San Jose! We're seeking passionate individuals to deliver exceptional customer experiences with immediate start opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Apply today and start your rewarding career!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy
- Process orders, returns, and service requests efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex issues
- Maintain product knowledge through continuous training
- Meet/exceed performance metrics for quality and efficiency
- Uphold company standards in all customer interactions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Professional demeanor under pressure
- Flexibility to work rotating shifts
- Valid authorization to work in the US