Job Description
Join our dynamic team as an Entry Level Customer Service Representative and kickstart your career in customer success! We're seeking motivated individuals with a passion for helping others to deliver exceptional support experiences across Philadelphia and New York. This immediate-start opportunity offers comprehensive training, career growth pathways, and a supportive team environment where your contributions make a real impact.
As a key frontline ambassador, you'll resolve inquiries, build customer loyalty, and contribute to our mission of exceeding expectations. We value fresh perspectives and provide all tools needed for success – no prior experience required!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using established protocols
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Identify upsell opportunities to enhance customer experience and company growth
- Maintain detailed knowledge of products/services through continuous training
- Meet/exceed performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or related experience (recent graduates welcome)
- Exceptional verbal/written communication skills with clear articulation
- Strong problem-solving abilities and active listening techniques
- Proficiency with Microsoft Office and willingness to learn CRM systems
- Ability to multitask in fast-paced environment while maintaining composure
- Unrestricted right to work in the United States
- Resilience and positive attitude when handling challenging situations