Job Description
Join our dynamic team at Global Solutions Inc. as an Entry-Level Call Center Representative! We're hosting an exclusive hiring event for motivated individuals ready to start their career in customer service. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of New York City.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer issues efficiently using CRM systems
- Document interactions accurately in our customer database
- Meet and exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to work in a fast-paced, target-driven environment
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Manhattan location
- Flexible availability including evenings and weekends