Job Description
Join Our Award-Winning Team in Raleigh!
Ready to launch your career in customer service? Apex Solutions Group is seeking motivated individuals for immediate full-time positions in our Raleigh call center center. No experience required – we provide comprehensive paid training to set you up for success!
Why Choose Us?
- Competitive pay with performance-based bonuses
- Comprehensive paid training program ($500+ value)
- Health, dental, and vision benefits (Day 1 eligibility)
- Tuition reimbursement and career advancement paths
- Modern downtown Raleigh office with free parking
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team members to improve service delivery
- Adhere to company compliance and security protocols
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills (verbal/written)
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and customer-centric mindset
- Reliable transportation to downtown Raleigh location
- Availability for flexible shifts (including weekends)
- Pass background/drug screening (required)