Job Description
Join our dynamic team at Customer Connect Solutions, a leading customer service provider in the tech hub of San Jose! We're hosting an exclusive hiring event for motivated individuals seeking entry-level opportunities in our state-of-the-art call center. No experience necessary – we provide comprehensive training and career growth paths. Enjoy competitive pay, flexible scheduling, and a supportive environment where your voice matters. Apply today and start your journey in customer excellence!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics (call volume, resolution rates)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Basic computer literacy and typing skills (30+ WPM)
- Strong verbal communication abilities
- Customer-focused mindset and problem-solving aptitude
- Ability to work flexible shifts (including weekends)
- No prior experience required – training provided
- Must pass background check and drug screening