Job Description
Join our dynamic team at CustomerFirst Communications and kickstart your career in customer service! We're hosting a dedicated hiring event for motivated individuals seeking entry-level opportunities in San Jose. As a Call Center Representative, you'll be the voice of our brand, delivering exceptional support to valued customers while gaining valuable professional experience.
At CustomerFirst Communications, we invest in our people through comprehensive training programs and clear career advancement paths. Our modern downtown San Jose office offers a collaborative environment with competitive benefits and performance-based incentives.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in our customer relationship management platform
- Meet or exceed key performance metrics including call quality and resolution times
- Collaborate with team members to share best practices and improve service delivery
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to a positive team culture through proactive communication
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience (entry-level candidates welcome)
- Excellent verbal communication skills with clear articulation
- Strong problem-solving abilities and attention to detail
- Proficient in using computers and navigating multiple software systems
- Ability to remain calm and professional under pressure
- Flexible schedule availability including evenings and weekends as needed
- Valid authorization to work in the United States