Job Description
Ready to launch your career in NYC's thriving customer service industry? Join our exclusive hiring event for entry-level call center positions at NYC Connect Solutions! We're seeking passionate individuals to deliver exceptional customer experiences while building valuable professional skills. No prior experience required – we provide comprehensive training and growth opportunities. Work in our modern Manhattan office with competitive pay, benefits, and a supportive team environment. This is your chance to join a Fortune 500 partner company with clear advancement paths into team leadership, quality assurance, and operations management roles.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service requests using CRM tools
- Document all interactions accurately in Salesforce and maintain detailed call logs
- Meet key performance metrics: 25+ calls/day, 90%+ first-call resolution rate
- Collaborate with technical support and billing teams for complex escalations
- Adhere to PCI compliance standards when handling sensitive customer data
- Participate in bi-weekly coaching sessions for continuous skill development
Qualifications
- High school diploma or GED required (college degree preferred)
- Minimum 35 WPM typing speed with 95% accuracy
- Proficiency with Microsoft Office Suite and cloud-based software
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving skills with customer-first mindset
- Valid NY state ID or driver's license for background check
- Must pass pre-employment drug screening and credit check
- Fluency in English (bilingual Spanish/Chinese a major plus)