Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional support to clients across Denver, CO and Texas! We're seeking passionate individuals to provide seamless assistance via phone, email, and chat. Enjoy the flexibility of remote work while making a tangible impact on customer satisfaction. Immediate start available!
What We Offer:
- Competitive salary plus performance bonuses
- Comprehensive health benefits and retirement plans
- Home office equipment stipend
- Flexible schedule with core hours (9 AM - 5 PM MST)
- Clear career advancement paths
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve technical issues and product inquiries using CRM tools
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed KPIs for resolution time and customer satisfaction
- Participate in ongoing product training and process improvements
- Support customers in both Denver, CO and Texas markets
Qualifications
- 2+ years of customer service experience (remote preferred)
- Exceptional verbal/written communication skills
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong problem-solving abilities under pressure
- High-speed internet and dedicated home workspace
- Must reside in Denver, CO or Texas
- Ability to work independently while collaborating in a virtual team
- Availability for flexible shifts including weekends