Job Description
Join our dynamic team as an Entry Level Call Center Representative and launch your career in customer service excellence! We're seeking motivated individuals with a passion for helping others to provide exceptional support to our diverse client base. No experience necessary – we provide comprehensive training to set you up for success. Enjoy a supportive work environment, competitive compensation, and opportunities for growth. Immediate start positions available in Sacramento, CA!
Responsibilities
- Handle inbound and outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality guidelines
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to type 30+ words per minute
- Basic computer proficiency with Windows applications
- Positive attitude and willingness to learn
- Reliable transportation to our Sacramento facility
- Must be available for flexible shifts including evenings/weekends