Job Description
Join our award-winning team at ConnectServe Solutions as an Entry-Level Call Center Representative in Kansas City, MO! We're seeking motivated individuals with no prior experience to launch their customer service careers. Immediate start positions available with comprehensive paid training and competitive benefits.
Why Choose Us?
- 💼 Full-time roles with flexible scheduling options
- 🎓 Free paid training to develop professional skills
- 🚀 Clear career path to team lead/supervisor positions
- 🏥 Comprehensive benefits including health/dental/vision
- 🏆 Performance bonuses and monthly incentives
Work in our modern Kansas City facility with free parking, snacks, and a supportive team environment. No experience required – we'll teach you everything you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in company systems while maintaining HIPAA compliance
- Meet/exceed performance metrics (call time, resolution rate, CSAT scores)
- Collaborate with team members to improve customer experience
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills in English
- Basic computer proficiency with Windows OS
- Ability to type 30+ WPM with high accuracy
- Strong problem-solving and active listening skills
- Availability for flexible shifts including evenings/weekends
- Positive attitude and willingness to learn new systems
- Must pass background check and drug screening