Job Description
We are looking for passionate individuals to join our dynamic support team as an Entry Level Call Center Representative. If you are looking for a stable career with immediate start opportunities in Illinois, this is the perfect role for you.
At Apex Support Solutions, we prioritize our employees' growth. We provide comprehensive training to ensure you have the skills needed to succeed. Whether you are looking to jumpstart your career or make a career change, we welcome you to apply today.
Why Join Us?
- Immediate start available for qualified candidates.
- No prior experience required – full training provided.
- Competitive hourly wage with performance bonuses.
- Health, dental, and vision insurance after 90 days.
Responsibilities
- Handle high-volume inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently to ensure high satisfaction rates.
- Accurately document customer interactions, feedback, and account details in our CRM system.
- Collaborate with team leads and other departments to resolve complex escalations.
- Stay up-to-date with product knowledge and service policies to provide accurate information.
- Maintain a positive and professional demeanor in all customer interactions.
Qualifications
- High school diploma or GED required.
- Basic computer proficiency and typing skills (25+ WPM).
- Excellent verbal communication, active listening, and problem-solving skills.
- Ability to work in a fast-paced, target-driven environment.
- Reliable internet connection and a quiet workspace (Remote/Hybrid friendly).
- Must be authorized to work in the United States.