Job Description
Are you looking to launch a rewarding career in customer service? Apex Contact Solutions is currently hiring Entry Level Call Center Representatives in Texas with an immediate start date. We are seeking driven individuals who want to grow their professional skills in a high-performance environment. Join a team that values your potential and offers comprehensive training.
Why Join Us?
- Immediate Start: Begin your career as soon as this week.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Growth Opportunities: Clear pathways for advancement into Team Lead and Management roles.
- Modern Facilities: Work in a state-of-the-art, comfortable office in Austin, TX.
What You Will Do
As a Call Center Representative, you will be the first point of contact for our valued clients. Your primary goal is to provide exceptional service and resolve inquiries efficiently.
Responsibilities
- Answer incoming customer calls and emails with a professional and friendly tone.
- Resolve customer issues and inquiries regarding products and services.
- Accurately enter customer data and maintain up-to-date records in the CRM system.
- Document customer feedback and escalate complex issues to senior management.
- Follow all company policies, scripts, and call quality guidelines.
- Build rapport with customers to ensure high satisfaction rates and retention.
Qualifications
- High School Diploma or GED equivalent required.
- No prior customer service experience required (we provide training).
- Excellent verbal communication and active listening skills.
- Ability to type at least 35 WPM.
- Must be available to work flexible shifts, including weekends and holidays.
- Reliable internet connection and a quiet workspace if working remotely.