Job Description
We are excited to announce a Hiring Event for Weekend Customer Service Representatives in Oakland, Ohio. If you are looking for a stable, rewarding career with flexible weekend shifts, this is your chance to join a top-tier support team.
In this role, you will be the voice of our brand, ensuring every customer interaction is positive and efficient. We are seeking individuals who are detail-oriented, empathetic, and ready to hit the ground running.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Provide accurate information regarding products, services, and account details.
- Resolve customer complaints and issues with a focus on retention and satisfaction.
- Document all interactions and transactions accurately in the CRM system.
- Collaborate with the team to identify trends and improve service processes.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, sales, or call center environments is preferred.
- Strong verbal communication and active listening skills.
- Ability to type 35+ WPM with high accuracy.
- Reliable transportation and availability for weekend shifts (Saturday & Sunday).
- Proficiency with Microsoft Office Suite and computer navigation.