Job Description
Join our dynamic team as an Entry-Level Call Center Representative in Kansas City, MO! We're seeking motivated individuals to provide exceptional customer service and support. No prior experience required – we provide comprehensive training. Enjoy competitive pay, flexible schedules, and opportunities for advancement. Start your career journey today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality, adherence)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and customer-focused mindset
- Reliable internet connection for remote work options
- Must pass background check and drug screening