Job Description
Join our dynamic team as an Entry-Level Call Center Representative in Louisville, KY! We're seeking motivated individuals with excellent communication skills to deliver exceptional customer service. No experience necessary – we provide comprehensive training to launch your career in customer support. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our growing company.
Our modern call center environment offers a collaborative atmosphere where your contributions make an immediate impact. Benefit from health insurance, paid time off, and career advancement programs designed to help you succeed. Start immediately and become part of Louisville's leading customer service provider!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to resolve complex issues
- Adhere to company policies and compliance standards
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to our downtown Louisville location
- Must pass background check and drug screening
- Flexible availability including weekends/evenings