Job Description
Join our dynamic team at NexGen Solutions! We're hosting a hiring event for entry-level call center professionals in Nashville, TN. No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and growth opportunities in a supportive environment. This is your chance to build foundational skills while making a real impact!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and provide accurate information
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory guidelines
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and patience with diverse customers
- Basic computer literacy and typing proficiency
- Positive attitude and eagerness to learn
- Availability for evening/weekend shifts (as needed)
- Must be authorized to work in the US