Job Description
Are you a people person looking for an exciting career in the vibrant city of New Orleans? Prestige Customer Care Group is currently seeking enthusiastic, entry-level individuals to join our dynamic customer service team. We value growth, integrity, and community connection.
As an Entry Level Call Center Representative, you will be the friendly voice of our brand, assisting our clients with inquiries, resolving issues, and ensuring a positive customer experience. We offer comprehensive paid training, a supportive work environment, and clear pathways for career advancement.
Why Join Us?
- Competitive starting pay ($16.00 - $19.50/hr)
- Full benefits package including health, dental, and vision
- Paid time off and holiday pay
- Career growth opportunities from within
Don't let a lack of experience hold you back. If you have a positive attitude and a willingness to learn, we want to train you.
Responsibilities
- Answer inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer complaints and issues in a timely and efficient manner to ensure high satisfaction.
- Accurately input and update customer information into our CRM database.
- Process orders, service requests, and account modifications.
- Meet daily and monthly performance metrics and KPIs.
- Communicate effectively with team leads to escalate complex issues.
- Maintain a clean and organized workspace to promote efficiency.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal communication and active listening skills.
- Basic computer literacy and typing speed (40+ wpm).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Reliable internet connection and a quiet home office environment (if remote).
- Professional demeanor and a customer-first mindset.
- Willingness to undergo a background check and drug screen.