Job Description
Join ConnectSphere Solutions at our exclusive New York hiring event and launch your career in customer service excellence! We're seeking motivated individuals to join our dynamic call center team in the heart of Manhattan. As a global leader in client support, we offer comprehensive training, career advancement pathways, and a collaborative culture that celebrates achievement. Event Details: October 25, 2023 | 9:00 AM - 4:00 PM | 350 Fifth Avenue (near Bryant Park). Bring your resume and enthusiasm – on-the-spot interviews available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
- Uphold company standards for data confidentiality
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months+ customer service experience (internships accepted)
- Strong verbal communication skills in English
- Basic computer proficiency (Windows, CRM software)
- Ability to work flexible shifts (evenings/weekends)
- Problem-solving mindset with attention to detail
- Positive attitude and resilience in fast-paced environments