Job Description
Join our award-winning team as a Night Shift Call Center Representative in Kansas City, MO! We offer comprehensive paid training, competitive compensation, and a supportive environment for career growth. Enjoy flexible scheduling, performance bonuses, and opportunities for advancement within our expanding organization. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve issues using our CRM system and knowledge base
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in our customer management platform
- Collaborate with team members to improve service processes
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Comfortable with technology and quick learning curve
- Reliable internet connection for remote work options
- Flexible schedule availability (11 PM - 7 AM shifts)
- Previous customer service experience preferred but not required