Job Description
Join our dynamic team at Global Solutions Inc. as an Entry-Level Call Center Representative in the heart of New York! We're hosting an exclusive hiring event for motivated individuals eager to launch their careers in customer service. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, benefits, and a supportive work environment in a state-of-the-art facility. This is your opportunity to grow with a leading company committed to employee development and excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (35+ WPM)
- Positive attitude and customer-focused mindset
- Ability to work flexible hours including evenings/weekends
- Reliable transportation to our Manhattan location
- Passion for helping others and problem-solving