Job Description
Are you a great listener looking to kickstart a career in customer service? Empower Customer Solutions is currently seeking energetic and motivated individuals to join our growing team as Entry Level Call Center Representatives in the heart of New York City.
We value communication, empathy, and resilience. Whether you are entering the workforce for the first time or looking to switch careers, we provide the tools, training, and support you need to succeed. Join a company that is committed to excellence and employee growth.
What You Will Do:
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on customer satisfaction.
- Resolve customer issues and complaints efficiently while adhering to company scripts and quality standards.
- Document all customer interactions and account details accurately in the CRM system.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Collaborate with team leads to improve call handling times and quality metrics.
- Stay updated on product knowledge and policy changes through ongoing training sessions.
- Escalate complex technical or policy issues to senior management when necessary.
Qualifications
- High school diploma or GED required.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work in a fast-paced environment and meet daily performance targets.
- Reliable internet connection (for remote hybrid roles) or access to reliable transportation (for on-site roles).
- A positive attitude and a genuine desire to help others succeed.
- Willingness to complete paid training program.