Job Description
Join our award-winning call center team in New York and launch your customer service career with no prior experience required! We provide comprehensive paid training and immediate start opportunities for motivated individuals. At Global Connect Solutions, we value your potential and offer a supportive environment with growth opportunities into leadership roles. Enjoy competitive pay, flexible scheduling options, and comprehensive benefits including health insurance and retirement plans.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in our customer database system
- Meet/exceed daily performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to strict data security and confidentiality protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication skills in English
- Basic computer literacy with ability to learn new software quickly
- Positive attitude and willingness to help others
- Reliable internet connection for remote work option
- Ability to work flexible shifts including evenings/weekends
- No prior experience required - we provide full training!