Job Description
Launch your career with Global Connect Solutions – Raleigh's leading customer service provider! We're seeking passionate individuals for our no-experience-required call center positions. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment. Join our dynamic workforce where your growth matters!
Perks Include:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
- Free parking and transit allowance
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using knowledge base and escalation protocols
- Document interactions accurately in CRM systems
- Meet performance metrics (call quality, resolution time)
- Collaborate with team members for complex issues
- Participate in ongoing training programs
- Uphold company compliance and privacy standards
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong verbal communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts
- Positive attitude and problem-solving mindset
- Reliable transportation to our Raleigh location